CheerPing Privacy Policy

Welcome to CheerPing! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our service at cheerping.com (the “Site”) or through our services (collectively, the “Services”). By using CheerPing, you agree to the practices described in this policy. If you do not agree, please do not use our Services.

1. Who We Are

CheerPing is a micro-compliment delivery service that sends daily compliments to brighten people's day. We’re based in the USA, and you can reach us at support@cheerping.com for any privacy questions or concerns.

2. Information We Collect

We collect only the information necessary to provide our Services. Here’s what we collect:

Information You Provide:
- When you sign up: Your name, email address, and phone number (for text delivery).
- For the Corporate plan: Company name, contact name, email, phone, and number of employees.
- Payment information (e.g., credit card details) via Stripe, our payment processor—we don’t store this directly.
Information We Collect Automatically:
- Device information: IP address, browser type, and device type when you visit our Site (via Wix analytics).
- Usage data: Pages visited, time spent, and links clicked on our Site (via Wix analytics).
- Cookies: We use essential cookies to operate the Site. We do not use tracking cookies for advertising.
Information from Third Parties:
- We may receive data from third-party services like Stripe (payment confirmation) and SendGrid (email delivery status). These services collect data per their own privacy policies.

We do not collect sensitive data (e.g., health, biometrics) or precise location data.

3. How We Use Your Information

We use your information to provide and improve our Services. Specifically:

To send daily compliments via text or email (based on your chosen category: Professional, Personal).
To process payments through Stripe.
To communicate with you (e.g., confirmations, updates, support responses).
To analyze Site usage (via Wix analytics) and improve our Services.
To comply with legal obligations (e.g., tax reporting, law enforcement requests).

We do not use your data for advertising or sell it to third parties.

4. How We Share Your Information

We share your information only as necessary to provide our Services or comply with legal requirements:

With Third-Party Service Providers:
- Stripe: Processes payments (e.g., name, payment details).
- SendGrid: Sends emails (e.g., email address, message content).
- Wix: Hosts our Site and collects analytics (e.g., IP address, usage data).
  These providers are bound by their privacy policies and agreements to protect your data.
For Legal Reasons:
- To comply with laws (e.g., tax laws, COPPA for Parent-to-Kid).
- To respond to legal requests (e.g., subpoenas, law enforcement).
- To protect our rights, safety, or property (e.g., fraud prevention).
With Your Consent:
- If you share your impact on social media (e.g., “I made 7 people smile with CheerPing!”), you control what’s shared.

We do not share your data with advertisers or other third parties for marketing purposes.

5. Your Rights and Choices

You have rights over your personal data, depending on your location (e.g., GDPR for EU users, CCPA for California residents):

Access: Request a copy of the data we hold about you.
Correction: Ask us to correct inaccurate data.
Deletion: Request deletion of your data (we’ll comply unless legally required to retain it, e.g., for tax purposes).
Opt-Out: Unsubscribe from emails (via the “Unsubscribe” link) or cancel your subscription (via Stripe “Manage Subscription”).
Cookies: You can disable cookies in your browser, but this may affect Site functionality (e.g., login). We only use essential cookies—no tracking for ads.
Parent-to-Kid (COPPA Compliance): Parents can request deletion of their child’s data at any time by emailing support@cheerping.com. We do not collect data directly from children under 13.

To exercise your rights, email us at support@cheerping.com. We’ll respond within 30 days (or as required by law).

6. Data Security

We take reasonable measures to protect your data:

Encryption: We use SSL (Secure Socket Layer) for data in transit (e.g., payment info to Stripe).
Access Controls: Only authorized personnel (e.g., the CheerPing team, VA for cancellations) can access your data.
Third-Party Security: Our providers (Stripe, SendGrid, Wix) follow industry-standard security practices.

No system is 100% secure, but we strive to reduce risks to a level appropriate for the data we handle.

7. Data Retention

We keep your data only as long as necessary:

Active Subscriptions: While your account is active (to send compliments, emails).
Post-Cancellation: We delete your data within 30 days of cancellation, except for payment records (retained 7 years for tax purposes).
Parent-to-Kid: Child data is deleted immediately upon parent request or account cancellation.

8. International Data Transfers

CheerPing is based in the USA. Your data may be processed in the USA or other countries where our providers operate (e.g., Stripe, SendGrid, Wix). We ensure these providers comply with data protection laws (e.g., GDPR for EU users via Standard Contractual Clauses). If you’re in the EU, UK, or Switzerland, you can request more details at support@cheerping.com.

9. Children’s Privacy (COPPA Compliance)

For the Parent-to-Kid option, parents provide their child’s email (for kids aged 5-18). We comply with the Children’s Online Privacy Protection Act (COPPA):

We do not collect data directly from children under 13.
Parents must confirm they are the guardian and consent to providing the child’s contact.
Parents can request deletion of their child’s data at any time by emailing support@cheerping.com.

If you believe we’ve collected data from a child under 13 without parental consent, contact us immediately.

10. Third-Party Links

Our Site may link to third-party sites (e.g., TikTok, X for social sharing). These sites have their own privacy policies—we’re not responsible for their practices. Review their policies before sharing data.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We’ll notify you by posting the updated policy on our Site and emailing you (if you’re a subscriber). Your continued use of CheerPing after changes means you accept the updated policy.